Frequently Asked Questions

What happens if I need to cancel or reschedule a session?

1

Once a session is confirmed, that time is reserved for you. If you need to cancel or reschedule, please let me know at least 24 hours in advance. This allows me to offer the session to someone else.

Sessions cancelled with less notice will be charged at the full fee, except in cases of emergency. If you are unsure, feel free to reach out.

How do I pay for online sessions?

2

For online sessions, payment is made in advance via bank transfer. Once we agree on a time, I will share the payment details.

I will confirm when the payment is received, and if you need a receipt, just let me know—I am happy to provide one.

If paying upfront is not feasible for you, feel free to reach out and we can discuss options..

How do I pay for face-to-face sessions?

3

For face-to-face sessions, payment is made either in advance or after the end of the session either via bank transfer or cash. Once we agree on a time, I will share the payment details.

If you need a receipt, just let me know, I can provide you with one.

If this presents any difficulty, feel free to let me know, and we can discuss options.

5

Can I bring food or drink into the session?

4

Can I smoke or vape during the session?

To keep the therapy space calm and focused, food is not permitted during sessions. If you need to eat, you are welcome to do so before or after the session.

Water is provided, or you are welcome to bring your own.

Unfortunately, no smoking or vaping is permitted during the sessions.

The scent of smoke or vapor can linger, even after someone has smoked or vaped outside the premises immediately before a session. This can affect other clients, especially those with respiratory conditions such as asthma, COPD, allergies, or sensory sensitivities, as well as those with trauma histories related to smoke. You are welcome to smoke outside the building after your session.

If smoking or vaping helps you manage anxiety or distress, we can explore some grounding techniques or coping strategies that might be helpful during sessions.